Cookie Policy

The Footcare Co – Cookie Policy

Last updated: 14 September 2026
Website: www.thefootcareco.co.uk 

The Footcare Co uses cookies and similar technologies on our website to help the website function properly, provide our online appointment booking service and, where applicable, understand how visitors use our website.
This Cookie Policy explains what cookies are, how we use them and how you can manage your cookie preferences.
This policy should be read alongside our Privacy Policy, which explains how The Footcare Co collects, uses and protects personal information.

1. Who we are
The Footcare Co Data Controller: Emily Chudley
Telephone: 0117 214 1026 / 07366 254846 

Email: feet@thefootcareco.co.uk

Website: www.thefootcareco.co.uk
If you have any questions about our use of cookies or similar technologies, please contact us using the details above.

2. What are cookies?
Cookies are small text files that are placed on your computer, tablet, mobile phone or other device when you visit a website.
Cookies allow websites to recognise your device and can be used to provide functionality, remember preferences or collect information about how a website is used.
The term "cookies" in this policy also includes similar technologies that store information on, or access information from, your device.
The use of cookies and similar technologies is governed principally by the Privacy and Electronic Communications Regulations (PECR). Where these technologies involve personal information, UK data protection law may also apply.

3. How we use cookies
Cookies and similar technologies may be used on www.thefootcareco.co.uk for purposes including:
•Making the website function correctly
•Providing website security
•Providing online appointment booking
•Supporting functionality that you have requested
•Remembering your cookie preferences
•Understanding how visitors use our website, where analytics are enabled
•Improving the website and the services we provide

We do not use cookies simply because they are available.

Where consent is required, we will ask for your consent before using non-essential cookies or similar technologies.

4. Strictly necessary cookies
Some cookies or similar technologies are necessary for our website or a service you have requested to function.
These may include technologies required to:
•Keep the website operating correctly
•Maintain website security
•Provide essential website functionality
•Provide online appointment booking
•Maintain an online booking session
•Remember information necessary to provide a service you have requested
•Remember your cookie preferences

Where a cookie or similar technology is genuinely necessary to provide a service you have specifically requested, consent may not be required.
We will nevertheless provide information about these technologies so that you understand how they are being used.

5. Cliniko online booking
The Footcare Co uses Cliniko to manage appointments and provide online appointment booking.
Our Cliniko booking system may be embedded directly into www.thefootcareco.co.uk. This means that you may be able to make an appointment without leaving our website.
Cliniko provides a specific booking embed for this purpose.
Cliniko may use cookies or similar technologies as part of providing its online booking service.
The technologies used by the booking system may be necessary to allow the booking service to operate, maintain your booking session and provide functionality that you have requested.
When you make an appointment, the personal information you provide is processed in accordance with our Privacy Policy.
Our Privacy Policy can be found on our website.

6. Analytics cookies
We may use analytics technologies to understand how visitors use www.thefootcareco.co.uk and to help us improve our website.
Where enabled, analytics may provide information such as:
•The number of visitors to our website
•Which pages are visited
•How visitors navigate around the website
•How visitors arrive at our website
•General information about the device and browser being used
•Whether visitors complete particular actions, such as making an appointment

Analytics cookies or similar technologies will only be used where the appropriate consent has been obtained where consent is required.

Cliniko booking analytics
Cliniko provides optional integrations with services such as Google Analytics 4 and Google Tag Manager for tracking visitors and bookings.
These integrations are not automatically required for Cliniko online bookings and are only relevant if we have chosen to enable them.
This Cookie Policy does not mean that Google Analytics, Google Tag Manager or other optional tracking services are necessarily active on our website.
Our cookie settings and information will reflect the technologies that we actually use.

7. Marketing and tracking technologies
We may, in the future, use certain technologies to understand how visitors interact with our website or to measure the effectiveness of marketing.

Examples could include:
•Google Analytics
•Google Tag Manager
•Advertising conversion tracking
•Meta Pixel
•Other similar tracking technologies

We will not activate non-essential marketing or tracking technologies that require consent unless the appropriate consent has been obtained.
Cliniko supports certain optional marketing and tracking integrations, including Google Analytics, Google Tag Manager and Meta Pixel.
If we introduce such technologies, this Cookie Policy and our cookie-management mechanism will be updated where appropriate.

8. Third-party cookies
Some cookies or similar technologies may be provided by organisations other than The Footcare Co.
These may be used in connection with:
•Cliniko online bookings
•Website hosting
•Website functionality
•Website security
•Analytics, where enabled
•Other third-party services that we may add to the website

Third-party organisations may process information collected through these technologies in accordance with their own privacy policies.
Where required, we will obtain consent before allowing non-essential third-party cookies or similar technologies to operate.

9. Cookie consent
Where consent is required, we will ask for your consent before placing or accessing non-essential cookies or similar technologies on your device.
You can choose whether to accept or reject optional cookies.
You do not have to accept optional cookies in order to browse our website.
However, rejecting optional cookies may mean that certain non-essential features or functionality are unavailable.
Simply continuing to browse our website does not constitute consent to non-essential cookies.
Where consent is required, consent will be obtained through a clear affirmative action.

10. Managing your cookie preferences
You can manage your cookie preferences using the cookie settings provided on our website.
Where available, you can change or withdraw your consent at any time.
We will make it possible for you to revisit your cookie choices after you have made them.
You can also control or delete cookies through your internet browser.
Most browsers allow you to:
•View cookies stored on your device
•Delete individual cookies
•Delete all cookies
•Block cookies
•Block third-party cookies
•Receive a warning before cookies are stored

Please be aware that blocking or deleting cookies may affect how some websites and services function.
 

11. How long cookies remain on your device
Cookies may be either session cookies or persistent cookies.
Session cookies
Session cookies are temporary and are generally deleted when you close your browser.
Persistent cookies
Persistent cookies remain on your device for a specified period or until they are deleted.
The length of time a particular cookie remains on your device depends on its purpose and the organisation responsible for setting it.
We aim to ensure that cookies and similar technologies are used for no longer than necessary for their stated purpose.

12. Cookies used on our website
The exact cookies and similar technologies used on www.thefootcareco.co.uk may change as our website and services develop.
We will maintain information about the categories of technologies used on the website.
Category
Purpose
Consent
Strictly necessary
Website operation, security and essential functionality
Not normally required where genuinely necessary
Category
Purpose
Consent
Online booking
Providing and maintaining Cliniko online appointment booking
Depends on the specific technology and purpose
Cookie preferences
Remembering your cookie choices
Not normally required where necessary to remember your consent
Analytics
Understanding how visitors use our website
Consent required where applicable
Marketing/tracking
Measuring marketing activity or tracking visitors, if enabled
Consent required where applicable
Important: The categories above describe the types of technology that may be used. They do not mean that every category is currently active on the website.

13. Changes to our use of cookies
We may change the cookies and similar technologies used on our website from time to time.
For example, we may:
•Add new website functionality
•Introduce an analytics service
•Remove a service
•Change our online booking arrangements
•Introduce additional security measures
•Introduce new marketing or tracking technology

If the way we use cookies changes significantly, we will update this Cookie Policy and, where required, obtain fresh consent.

14. Your privacy
Where cookies or similar technologies involve personal information, our use of that information is also subject to UK data protection law.
Our Privacy Policy explains:

•What personal information we collect
•Why we collect it
•Our lawful bases for processing
•How we protect your information
•Who we share information with
•How long we retain information
•Your data protection rights

Privacy Policy can be found on our website.

15. Contact us

If you have any questions about this Cookie Policy or our use of cookies and similar technologies, please contact:

Emily Chudley The Footcare Co
Telephone: 0117 214 1026 / 07366 254846
Email: feet@thefootcareco.co.uk
Website: www.thefootcareco.co.uk

16. Complaints
If you have concerns about our use of cookies or similar technologies, please contact us first so that we can try to resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO).

Information Commissioner's Office
Information Commissioner's Office 

Wycliffe House 

Water Lane

Wilmslow

Cheshire 

SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk/

17. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to the technologies used on our website, changes to our services or changes in applicable law or regulatory guidance.
The date at the top of this policy shows when it was most recently updated.

Last updated: 14 September 2026